FAQs & contact

Is the price on the page the price I pay?

Yes. Every price shown on this site is the amount charged for that item. At checkout you additionally see a shipping line — $9.95 on physical orders under $158.00, free from $158.00. The order summary shows the full amount before you submit, and that is what your card is charged. We do not add a separate sales-tax line at checkout; if that changes, the tax will appear in the summary before you pay.

Will I be enrolled in a subscription?

Not unless you ask to be. Every package on this site is a one-time purchase with one exception: the Monthly Lifestyle Renewal Collection. If you accept the Lifestyle Renewal Monthly Starter at $49.00, we offer the recurring Lifestyle Renewal Monthly Refill. The refill is not sold separately, is never pre-selected, and nothing recurring begins unless you accept it and then tick the authorisation box at checkout.

Your initial order is $49.00 today for the starter. Your first recurring charge is $106.95 ($97.00 plus $9.95 shipping) 30 days after the order date, then every 30 days until you cancel.

What is the difference between the Compact and Full-Size bundles?

Both ranges cover the same job — warmth, movement and a daily habit. The Compact range is built around the portable heated recovery pad; the Full-Size range is built around the full-size heated recovery mat, which covers a broader area. You can switch between the two above the bundles.

Can I change or cancel an order after placing it?

If the order has not shipped, yes. Email [email protected] with your order number as soon as possible. Once a parcel is with the carrier it has to be handled as a return instead, within 30 days of delivery and subject to our Return and Refund Policy.

Do you ship outside the United States?

Not at present. We ship to United States addresses only, and checkout accepts United States addresses only. If you are outside the United States, please do not place an order — we are unable to fulfil it.

How much is shipping and how long does it take?

Shipping is $9.95 on physical orders under $158.00 and free on orders of $158.00 or more. Digital products carry no shipping charge. Physical orders are picked and dispatched by our fulfilment partner within one business day and typically arrive in 2–3 business days. Full details are in the Shipping Policy.

Does the digital guide count toward free shipping?

No. The Everyday Recovery Digital Guide is delivered by email, carries no shipping charge, and does not count toward the $158.00 threshold. Only physical merchandise does.

Do the packages ship as one parcel?

Yes, wherever the contents allow it. Each package is packed together in one box under one tracking number, and every item inside keeps its own full retail packaging.

Will I get tracking?

Yes. A tracking number is emailed as soon as the carrier scans your parcel, normally the morning after you order.

What is the returns policy?

You have 30 days from the delivery date to contact Customer Service and request a return. Email [email protected] or call (800) 400-2568 first: we generate a Return Merchandise Authorization (RMA) and send you return instructions, and no product should be sent back before you have one. Returned products must be received by us before a refund is issued, and must not have been intentionally damaged, altered, substituted or misused. A refund will not automatically be denied solely because a product has been opened or used. The full terms are in our Return and Refund Policy.

Can I return something I have opened or used?

Yes. A refund will not automatically be denied solely because a product has been opened or used. Request an RMA within 30 days of delivery and follow the return instructions we send you.

We may inspect returned products before processing a refund, and we reserve the right to deny or limit a refund where there is evidence of intentional damage, alteration of the product, return of a different product, fraud, abuse of the refund policy, unauthorized resale activity or other misuse of the return process. Digital products are also refundable — requests must be submitted within 30 days of purchase. See Section 3 and Section 9 of the Return and Refund Policy.

If an item reaches you damaged, defective, incomplete or simply wrong, none of the above applies — contact us and we will put it right with a replacement, reshipment or refund at no cost to you.

Who pays for return shipping?

You do, unless the return is down to our error, a defective product or an incorrect item, in which case we cover it. Original shipping charges are not refunded once the delivery has been made. We recommend a trackable service, as we cannot refund a return that does not reach us.

Can I return a whole package?

Yes, within the same 30-day window and the same condition requirements. Packages must come back complete rather than in part, including any bonus item, and we refund the price you actually paid.

How long does a refund take?

We inspect the return when it arrives and issue any approved refund to your original payment method. Your bank then takes a further 3–10 business days to post it, which is outside our control.

What is actually in the gummies and capsules?

Every ingestible product ships sealed in its retail packaging with the manufacturer's full ingredient list and Supplement Facts panel, serving size, directions and warnings printed on the label. Read the label before use and take only as directed.

Are these products medical treatments?

No.

The heated recovery pads and mats, resistance bands, therapy balls, stretch straps, foam rollers, cooling packs and eye masks are general wellness products. They are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or condition.

Is there anyone who should not use the ingestible products?

Check with a qualified healthcare professional before use if you are pregnant or nursing, take prescription medication, are managing a medical condition, or have a known allergy or sensitivity. Stop using any product that causes discomfort or an adverse reaction, and keep ingestible products out of reach of children.

How do I use the recovery equipment safely?

Follow the instructions supplied with each product. As a general rule, start heated products on their lowest setting, never sleep on them, wrap a cooling pack rather than applying it to bare skin, and check a resistance band for nicks before each use.

What will appear on my statement?

The descriptor reads BLOOMSTRI8004002568 — our billing prefix followed by our support number — so the charge is identifiable at a glance. If you see a charge you do not recognise, call us before your bank; we can usually resolve it in one call.

How does the monthly charge work?

Only if you have accepted the Monthly Lifestyle Renewal Collection. On the day you enrol, your initial order is $49.00 for the starter plus any shipping shown at checkout, and nothing separate is charged for the refill itself. Beginning 30 days later, and every 30 days after that until you cancel, your card is charged $106.95 ($97.00 for the collection plus $9.95 shipping).

To stop the next charge, contact us at least 48 hours before your next billing date — [email protected] or (800) 400-2568. There is no cancellation fee.

Do you store my card details?

We do not store your full card number on our systems, and we never store the security code. Your card details are transmitted over an encrypted connection and handled by our payment provider, which may securely retain a payment credential for transactions you authorise — including the recurring charges of the Monthly Lifestyle Renewal Collection, if you enrol. We do not use that credential for any charge you have not authorised.

Which payment methods do you accept?

Visa, Mastercard, American Express and Discover. Orders are billed in US dollars.