Return and Refund Policy

SECTION 1 — 30-day money-back guarantee

Eligible purchases may be returned for a refund when you contact Customer Service within 30 days of the date the product is delivered.

To qualify for a refund:

• You must contact Customer Service within the applicable 30-day refund period.
• A Return Merchandise Authorization (RMA) must be generated before any physical product is returned.
• You must follow the return instructions provided with the RMA.
• Returned products must be received by us before a refund is issued.
• Products must not have been intentionally damaged, altered, substituted, or misused.
• Refund requests must otherwise comply with this Returns and Refunds Policy.

Products returned without an RMA may not be accepted or may experience significant processing delays.

If a particular product or promotion provides a longer refund period, the longer period disclosed with that offer will apply.

SECTION 2 — How to request a return and RMA

Before returning any physical product, you must contact Customer Service to request a Return Merchandise Authorization (RMA).

• Email: [email protected]
• Phone: (800) 400-2568
• Online: through the customer-service or refund-request option available on bloomgoodsstore.com

Please provide your name, order number if available, email address used for the purchase, product or products you wish to return, and reason for the return if applicable.

After your request is reviewed, Customer Service will provide your RMA and return instructions.

Do not mail products to our business mailing address unless Customer Service specifically instructs you to do so.

Returns sent without an RMA or to an unauthorized return location may be refused.

SECTION 3 — Returned product condition

Returned products must be sent back in accordance with the RMA instructions provided by Customer Service.

Once the returned products have been received, we may inspect them before processing the refund.

A refund will not automatically be denied solely because a product has been opened or used.

However, we reserve the right to deny or limit a refund where there is evidence of intentional damage, alteration of the product, return of a different product, fraud, abuse of the refund policy, unauthorized resale activity, or other misuse of the return process.

Once the returned products have been received, inspected, and approved, we will issue the applicable refund.

SECTION 4 — Return shipping

Unless the return results from our error or the product arrived damaged, defective, or incorrect, customers are responsible for the cost of return shipping.

Return shipping expenses are not reimbursed.

We strongly recommend using a trackable shipping service and retaining your tracking information until the refund has been completed.

SECTION 5 — Original shipping charges

Original shipping charges, including the standard $9.95 shipping charge, are generally non-refundable once an order has shipped, except where we shipped the incorrect item, the item arrived damaged or defective, the order was canceled before shipment and the shipping charge had already been collected, or applicable law requires otherwise.

For an eligible recurring Monthly Lifestyle Renewal Collection shipment, the $97.00 product price may be refundable after the returned products are received and approved, while the original $9.95 shipping charge generally remains non-refundable.

SECTION 6 — Damaged, defective, or incorrect products

If your order arrives damaged, defective, or contains an incorrect product, contact Customer Service as soon as reasonably possible.

We may request photographs of the product or packaging, order information, or other information reasonably necessary to verify the issue.

Depending on the circumstances, we may provide a replacement, exchange, refund, or another appropriate resolution.

If the issue resulted from our error, we will provide appropriate return instructions and will not require you to bear unreimbursed return shipping costs.

SECTION 7 — Monthly Program refunds

Enrollment in the Monthly Lifestyle Renewal Collection does not eliminate your rights under this Returns and Refunds Policy.

The initial Lifestyle Renewal Monthly Starter and subsequent Lifestyle Renewal Monthly Refill shipments are each treated as individual orders for purposes of the applicable 30-day refund period.

Initial Lifestyle Renewal Monthly Starter

The initial Monthly Program order is:

5 Item — Lifestyle Renewal Monthly Starter — $49.00

• 1 Mineral Bath Soak
• 1 Aromatherapy Shower Tablet Pack
• 1 Cooling Eye Mask
• 1 Daily Wellness Capsules
• 1 Daily Balance Gummies

To request a refund, you must contact Customer Service within 30 days of delivery and obtain an RMA. The returned products must be received and approved before the refund is issued.

Recurring Lifestyle Renewal Monthly Refill

Recurring shipments are billed:

$97.00 for the Monthly Refill + $9.95 shipping = $106.95 per recurring shipment, plus applicable sales tax.

• 1 Aromatherapy Shower Tablet Pack
• 1 Mineral Bath Soak
• 1 Daily Wellness Capsules
• 2 Daily Balance Gummies

An eligible refund request for a recurring shipment must be initiated within 30 days after delivery of that shipment.

You must contact Customer Service, obtain an RMA, return the applicable products, and allow us to receive and review the return before a refund is issued.

Cancellation Is Separate From a Refund Request

Requesting a refund for a shipment does not automatically cancel your Monthly Program.

Canceling the Monthly Program also does not automatically refund an order that has already been processed or shipped.

If you want both a refund for an eligible shipment and cancellation of future recurring shipments, you should clearly request both when contacting Customer Service.

SECTION 8 — Orders already processed or shipped

We process orders promptly.

If you request cancellation after an order has entered fulfillment or has already shipped, we may be unable to stop the shipment.

In that situation, you may request an RMA and return eligible products under this policy after receiving the order.

Stopping future recurring billing does not necessarily stop an order that has already been processed for shipment.

SECTION 9 — Digital products

Digital products may be subject to different refund conditions because there is no physical product to return.

Unless otherwise disclosed before purchase, refund requests for eligible digital products must be submitted within 30 days of purchase.

To request a digital-product refund, contact [email protected] or (800) 400-2568.

We reserve the right to deny refund requests involving fraud, abuse, unauthorized copying or distribution, or repeated misuse of the refund policy.

SECTION 10 — Refund processing

Once the return has been authorized, the applicable returned products have been received, and the return has been reviewed and approved, we will issue the refund to the original payment method used for the purchase, except where another method is required by law.

After we issue a refund, the time required for the credit to appear in your account depends on your bank, card issuer, and payment provider.

In some cases, it may take 1–2 billing cycles for the refund to appear on a credit-card statement.

SECTION 11 — Refund abuse and fraud

We reserve the right, to the extent permitted by law, to refuse or limit refunds where we reasonably determine that a customer is engaging in fraud, repeated abuse of the return policy, chargeback abuse, false delivery claims, product substitution, intentional damage, unauthorized resale, or similar misuse.

Nothing in this section limits consumer rights that cannot legally be waived.

SECTION 12 — Consumer rights

Nothing in this Returns and Refunds Policy is intended to eliminate or restrict any refund, cancellation, warranty, or other consumer right that cannot legally be waived under applicable federal or state law.

If applicable law provides greater rights than those described in this policy, the applicable legal requirements will control.

SECTION 13 — Contact information

Questions, RMA requests, return requests, refund requests, exchanges, damaged-product claims, or other customer-service matters may be directed to:

Active Recovery Solutions, LLC

bloomgoodsstore.com

30 N Gould St #67108

Sheridan, WY 82801

Email: [email protected]

Tel: (800) 400-2568

Website: bloomgoodsstore.com

All physical returns require an RMA issued by Customer Service before the products are mailed. Once the returned products have been received, inspected, and approved, the applicable refund will be issued to the original payment method.