Shipping Policy

1 — Where we ship

We ship to street addresses in the United States only. Checkout accepts United States addresses only, and an order placed for an address outside the United States cannot be fulfilled. We do not currently ship internationally, and we do not ship to freight forwarders.

2 — Shipping rates

The threshold is calculated on the merchandise value of physical items in the order. Digital products do not carry a shipping charge and do not count toward the free-shipping threshold.

The shipping line is shown on the checkout page before you submit your order, and the total displayed there is the amount charged. Rates are calculated on our server from the contents of your order, not from anything your browser reports.

3 — Digital products

The Everyday Recovery Digital Guide is delivered electronically. A download link is issued to the email address on the order after the purchase completes. There is no physical shipment and no shipping charge.

4 — Dispatch and delivery times

Physical orders are picked and dispatched by our fulfillment partner within one business day of the order being placed. Orders placed at a weekend or on a public holiday are dispatched on the next business day.

Once dispatched, standard delivery within the contiguous United States typically takes 2–3 business days. Deliveries to Alaska, Hawaii and United States territories may take longer.

Delivery times are estimates provided by the carrier and are not guaranteed. Weather, carrier backlogs and events outside our control can extend them.

5 — Tracking

A tracking number is emailed to the address on the order as soon as the carrier scans the parcel — normally the morning after you order. If tracking has not arrived within two business days, email [email protected] with your order number and we will look into it.

6 — How packages arrive

Each package is shipped as a single parcel under one tracking number wherever the contents allow it. Every item inside keeps its own full retail packaging.

Ingestible products — gummies and capsules — arrive sealed with the manufacturer's ingredient and Supplement Facts panel, directions and warnings printed on the label. Recovery and mobility products including heated pads and mats, resistance bands, therapy balls, straps, rollers and cooling packs ship in their retail packaging with the manufacturer's instructions.

7 — Address errors and undeliverable parcels

Please check the delivery address before submitting your order. If an order has not yet been dispatched we will do our best to correct an address; contact us as quickly as possible at [email protected] or (800) 400-2568.

If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, or because it went unclaimed, we will contact you to arrange a reshipment. A further shipping charge may apply to the reshipment. If you would rather not have it reshipped, we will refund the merchandise value less the original shipping cost.

8 — Lost, delayed or damaged parcels

If tracking shows a parcel as delivered but it has not arrived, check with anyone else at the address and with your neighbours first, then contact us — we will open an enquiry with the carrier.

If a parcel arrives damaged, photograph the outer box and the contents before discarding anything and contact us within 14 days of delivery. Items that arrive damaged, defective, incomplete or incorrect are replaced, reshipped or refunded at no cost to you, as set out in the Return and Refund Policy.

9 — Monthly Program shipments

Recurring shipments in the Monthly Lifestyle Renewal Collection are dispatched on the same schedule as any other physical order, and the $9.95 shipping charge is included in the recurring total of $106.95 disclosed at enrollment. The full billing terms are in Section 6 of the Terms.

To change the delivery address on an active programme, contact us at least 48 hours before the next renewal date.

10 — Contact

Shipping questions can go to:

Email: [email protected]
Telephone: (800) 400-2568, Monday to Friday, 9am–6pm Mountain Time

Do not send returns to the mailing address above unless our support team has given it to you as the authorized return destination — see the Return and Refund Policy.